¶ Morpho Service and Support
Need help with product setup, Morpho Studio, printing, maintenance, or a technical issue? Morpho Support Center is the official support channel for Morpho customers.
¶ Morpho Support Center
When you encounter a problem with your printer, we recommend checking the official Wiki first for available solutions. If you still cannot find the answer to your problem, go to Morpho Support Center to create a support ticket. We will help analyze the problem and provide solutions or suggestions.
You can open Morpho Support Center in either of the following ways:
- Visit Morpho Support Center directly.
- You can also submit a ticket from the Morpho website by opening Support in the top navigation bar and selecting Support Center.
¶ Submit a Support Ticket
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Click "Submit a Ticket" on the left side of the service ticket page.
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Select the issue type. Here, using Printer as an example, click to proceed to the ticket submission page.
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In Describe Issue, select the Product model and issue type, then add a clear Description.
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In Details, add relevant information such as the issue time, attachments, and error code.
For your security: Do not send passwords, payment card details, or other sensitive personal information. Only send device or application log files when Morpho Support requests them.
- In Contact, enter your contact information and review the request. Click "Submit request" to complete the ticket upload.
¶ Log Export
If Morpho Support asks you to provide diagnostic logs, use the guide that matches your situation:
- Upload Printer Logs for Support
Upload logs from the printer touchscreen and record the Support Code or device serial number. - Collect Device and App Logs in Morpho Studio
Collect printer device logs and Morpho Studio app logs, then share the case number with Support.
¶ What Happens Next
The Morpho support team will review the submitted support ticket through Morpho Support Center. Please continue to follow up with us through the Morpho Support Center page, and we will assist you in resolving the issue as soon as possible.